However you spin it, critical feedback drains and positive feedback refills.
A refill without a drain will ultimately spill over and cause a mess.
A drain without a refill accelerates degradation over time.
Leadership’s responsibility is ensuring that delicate balance between refill and draining to keep motivation ever fresh.
A good drain is designed to be barely visible to anyone but the owner.
A good refill is designed to be visible to all.
Critical feedback should be personal. Positive feedback should be situational.
– Osasu Oviawe