There are two variables being managed in customer service: the human connection and the perceived quality on offer.

If you have a good human connection but a  perceived poor quality on offer, people will courteously leave what you offer.

If you have a poor human connection but a  perceived good quality on offer, people will grudgingly take what you offer.

If you have a poor human connection and a  perceived poor quality on offer, people will violently attack what you offer.

If you have a good human connection and a  perceived good quality on offer, people will expand the market for what you offer.

Whatever you do, never compromise on the perceived quality on offer.

– Osasu Oviawe

When your time comes, show out.

Don’t hesitate, don’t shrink, don’t hide.

Shine so bright, the spotlight becomes a shadow.

– Osasu Oviawe

Joy is self-offered.

Suffering is self-desired.

– Osasu Oviawe

All storms pass.

The calm inherits its ruins.

All storms pass.

The trick is to hold on until tomorrow.

All storms pass.

The test is what you can rebuild from its spoils.

All storms pass.

You don’t have to.

– Osasu Oviawe

I am currently healing from a bruise I got recently.

When wounds heal, they itch, and every itch calls for a scratch. But scratching a healing wound reopens it, delaying healing.

The purpose of the itch is to turn the pain of the wound into a tickle; when you feel the itch, smile and carry on.

One day, you might not even remember you once felt sore there.

You can draw parallels to the wounds of the heart: as they heal, there is an itch to connect again, but if you connect, you reopen the wound.

Treat the itch like a tickle; smile and carry on.

– Osasu Oviawe

Start a conscious daily practice.

One you are not compelled to do.

One that takes just enough effort to bring you into the present, but not so much effort that it takes you away.

One that does not need any measure but one: it can be done daily.

Start a conscious daily practice.

It makes every day count.

– Osasu Oviawe

There are 4 sides to a story.

Your side, their side, the truth, and a lie.

Do not mistake your side for the truth.

Do not mistake their side for a lie.

There are 4 sides to a story.

The truth is on the side that rarely gets the light.

– Osasu Oviawe

There are many joys in life.

One of them is seeing someone experience something for the first time and go all in.

I had that experience with my seatmate on a plane a few days ago. The excitement made me realize again how amazing a flight really is, even though it now seems normal.

This is also the gift that having children brings. I remember the first time my daughter said “yummy” while munching on a meal; the food immediately tasted better.

I now understand why many coaches earn little yet stick to their craft. There’s a joy that cannot be paid for in seeing people experience something for the first time and go all in.

So here’s a challenge: at least once a quarter, try something for the first time, or help someone else do it, and go all in.

– Osasu Oviawe

There’s a space in every human that only other humans can fill.

There’s a space made by a human that no other human can fill.

There’s a space you currently trying to fill without realizing every space calls for connection.

– Osasu Oviawe

Most pieces of advice you seek are useless.

The useful ones find you on the grind.

Get on the grind.

– Osasu Oviawe