Silence is the most misinterpreted feedback.
This is why leaders promote people to speak up using various channels. That is the only feedback loop that course corrects direction.
For people to speak up, leaders need to be open to all shades of feedback – good, bad and ugly.
If the feedback is good, ask for what can be done to make it better.
If the feedback is bad, ask for what can be done to make it good.
If the feedback is ugly, ask for what can be done to make it beautiful.
Solutions are more easily identified by those that identify the problem and working on the solutions of others as a leader, is the greatest signal that you respect their opinion.
How will you know when you’re doing it right? People will start telling you of solutions, before they share the problem.
– Osasu Oviawe