While doing a shopfloor tour yesterday, I saw a colleague trip, but luckily did not fall. His reaction was both shocking and revealing to me.
He first looked around to check if anyone saw what happened to him, acted like he was fine, and did not bother to stop to check what made him trip or whether he was without pain. He was more concerned about avoiding the shame of anyone else seeing his trip. More concerned about that, than the lesson. More concerned about that, than his own health.
I then called out and walked up to him, to redirect his focus, with empathy.
First I asked, “How are you feeling?”. A quick response came, “Fine, thank you”. I sensed it was still a needless face-saving response. So i prodded further, “Please pay attention to your body, how are you feeling? Check for any strains or pains”. And then he replied, “I feel a slight strain on my left lower back”. I quickly replied, “Okay, please we need to get to the clinic and make sure you get more comfortable”. To which he replied, “Thank you”.
Next I moved to inquire on the reason for the trip and agree ways to report it and prevent it from happening again to others. It was mutually enriching.
The experience made me think deeply about myself. How often my vulnerabilities have surfaced, and how I was more concerned about what others would think, than on how it made me feel or how I could deal with it.
Interestingly, most of these vulnerabilities are common in humanity. People empathize when they see you going through it. But empathy stops when they perceive a cover-up. They can perceive a cover-up, because they have also tried to cover-up and noticed it served no purpose.
We learn by accepting our vulnerabilities and seeking help, when needed. It might feel embarrassing at the start, but it is liberating just after the start.
– Osasu Oviawe