If you think your process works, then make sure it delivers the desired results.

In a world that is result-biased, you will only meet frustration if you expect to be judged strictly by your process. Unless you are one of the few, that does not really care about harsh external judgment. If you are, that is great, but it is a needlessly tortuous path, considering you can achieve the same ends, by achieving desired results.

The first step in improving the acceptability of your process, is to find the metrics that favor your process.

The great thing is that contrary to popular belief, you can define, create or mold what is perceived as desired results.

Understand that there are more metrics available to measure performance, than is being currently emphasized. Search for what is the overarching goal of those that can swing decisions, and look for metrics that satisfy that goal, and yet supports your process. If the metrics do not exist, create them.

Then, create a visual report to share your metric widely, regularly and consistently.

As people see a metric consistently, they start looking for a pattern. When they see a pattern, they start looking for deviations. When they see deviations, they see an opportunity to improve the process. When they start working on improving the process, they are hooked on the time-tested cycle of continual improvement. If they are hooked, your process is entrenched.

The problem is not that people do not appreciate your process. The problem is that there is a mismatch between your process and their desired results. Redefining metrics can help with that.

– Osasu Oviawe