People cannot give more than who they are.
To improve the productivity of people, improve their capability and capacity.
How do we improve capability and capacity? Trial and error.
There is a risk that we assume there are no resources for trial and error, and so we make rules and regulations, then ask people to read them and continually apply them. In the short term (which we are incentivised to prioritise), it saves resources to turn people into machines and just try to upload a program (commands) and then they just execute.
In the long run, people need to understand why. Why is this rule formed? What are the alternative solutions? How can I do this better or simpler?
To improve capability and capacity, people need to be incentivised to fail early and learn quickly.
– Osasu Oviawe