I noticed on my recent trip with Ibom Air that passengers are more irritable with their staff.
My first instinct was to connect it to their poor treatment of a passenger some weeks back.
But noticing how really calm they were in defusing every situation, which is quite unNigerian, I confirmed that they were definitely not ready to be on the news again.
It’s almost as if the airline is being punished twice: once by the original incident, and again by the behavioral distortions that emerged in its wake.
Unfortunately, it is being perceived by badly behaved passengers as weakness, making their behaviour worse.
And other passengers who would typically step in to regulate their fellow passengers just stand watching, almost waiting for a reaction from the staff. Fellow passengers seem to have shifted from being community regulators to almost… auditors.
For such a fantastic airline, this trip has been quite the gutter in experience.
– Osasu Oviawe