“Why” questions reveal interests.
“What” questions reveal processes.
Interests are neither good nor bad. They either serve you or do not serve you.
Processes are neither good nor bad. They either work or do not work.
All processes were put in place by interests. All interests are sustained by processes.
This is the thesis of the HPO model – Understand the interests that prevail, then tweak the underlying processes to promote the interests that serve you.
– Osasu Oviawe